Case Studies › Courier
Sending small samples and parcels to Europe by courier
A representative scenario: a seller whose European customers kept refusing parcels that arrived with duty to pay.
The challenge
A seller shipping samples and small orders to Europe found that customers refused parcels when a duty bill appeared at the door.
Our approach
- We arranged for duties and taxes to be paid in advance, so the customer paid nothing at the door.
- We prepared accurate invoices and descriptions to avoid customs queries.
- We tracked each parcel until it was delivered.
The outcome
Customers received their parcels without extra charges, and refusals at the door fell.
Parcels delivered with no surprise charges
Takeaway
Paying duties in advance gives your customer a smooth delivery, and you only need to build the duty into your price.
This is a representative scenario based on situations we commonly handle. Details are illustrative and do not describe a specific client.
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